Privacy Policy

Effective starting: September 10, 2023

Introduction

Because we’re an internet company, some of the concepts below are a little technical, but we’ve tried our best to explain things in a simple and clear way. We welcome your questions and comments on this policy.

Scope of Privacy Policy

This Privacy Policy applies to the information that we obtain through your use of our Website or Downloadable Products. Downloadable Products: Digital Mountain Group's downloadable software products, such as SignEasyNow Desktop. Website: SignEasyNow's website SignEasyNow.com and any related sub-domains and pages. SignEasyNow Services include our Website and Downloadable Products.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Effective starting" date at the top of this Privacy Policy. If we make any material changes, we will provide you with additional notice (such as by adding a notice on the website, or by sending you an email notification).

What information we collect about you

Information you provide to us

We collect the following information: Account and Profile Information: We collect information about you and your company as you register for an account or make purchases. Information we collect includes: Contact information such as email address Billing information such as name, credit card details, billing address and VAT number In some cases another user (such as a team lead or system administrator) may create an account on your behalf and may provide your information (most commonly when your company or school requests that you use our products). User Files: We store user-uploaded files as well as the processed output files for the sole purpose of giving you enough time to process and download them. See more on how we store and secure information we collect

Technical information we collect when you use our products

Web Logs: When you use our website, our servers automatically record information ("log data"), including information that your browser sends whenever you visit a website. This log data may include your Internet Protocol address (IP), the address of the web pages you visited, browser type and settings, the date and time of your request and cookie data. Error Reporting from Downloadable Products: We collect error reporting information when you use our downloadable products to help us improve our products and services. When the software encounters certain errors, it will automatically send troubleshooting information to our servers about the error. This feature can be opted out from the software settings and you can choose not to send the information. Information we collect includes: Error information about the task that failed such as settings used, edits performed, log output, file names used. Operating system information such as RAM allocation, hostname, currently logged in username. Product information such as the name and version of the Downloadable Product. Software Updates & License Information from Downloadable Products: Our Downloadable Products also communicate with our servers for licensing purposes, as well as to check for updates. Information we collect for these purposes includes: the name and version of the Downloadable Product, details about your computer such as hostname and currently logged in username, your Internet Protocol address (IP). Cookies and Tracking Technologies: SignEasyNow and our third party partners, such as our analytics partners, advertising partners, cloud storage providers such as Google Drive or Dropbox, use various technologies to collect information, such as cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices. For more information, please see our Cookies and Tracking Notice, which includes information on how to control or opt out of these cookies and tracking technologies.

Information we collect from other sources

Information from third party services: We also obtain information from third parties and combine that with Information we collect through SignEasyNow Services. For example, we may have access to your Google email address if you log into SignEasyNow Services through the "Sign in with Google" feature. Any access that we may have to such Information from a third party social or authentication service is in accordance with the authorization procedures determined by that service. By authorizing us to connect with a third party service, you authorize us to access and store your email address that the third party service makes available to us, and to use it in accordance with this Privacy Policy.

How we use information we collect

We use the information we collect to provide the SignEasyNow Services to you. We use your Internet protocol (IP) address to (1) prevent fraud and (2) verify software license information. We use your Contact information, such as email address, to communicate with you and provide you with customer support. We use your Billing information to (1) provide you with an invoice; (2) allow you to pay the fees for using your product; (3) managing your account; We use your Operating system information to verify software license information. We use your Operating system information and Error information to fix software defects and improve our products.

How and when we share information

Third party companies or individuals that we employ to process information on our behalf based on our instructions and in compliance with this Privacy Policy. For example: We share your IP address, Billing information and Contact information with the payment processing companies we use. Orders are placed through FastSpring, our online authorized reseller & merchant of record. FastSpring's Privacy Policy Older orders were placed using Paypal and Stripe as payment processors: PayPal's Privacy Policy and Stripe's Privacy Policy We may share your IP address, Operating system information with your employer, if you are using SignEasyNow Services provided to you by your employer, to help your employer understand which employees use the software license information. We share your anonymized IP address with Google Analytics, ensuring data is anonymized on our servers before it is sent to Google Analytics. Some information we acquire may be collected by third party providers on our behalf. Below is a list of subprocessors we work with and the purpose for why we use their services. When you use Chat With Your PDF, we share fragments of the text from your PDF with OpenAI to generate answers to your questions. This data is not used to train their models. See their privacy policy here: https://platform.openai.com/docs/models/how-we-use-your-data Sub-processor Activity Location Google Customer support, Communication, Analytics United States Google's Privacy Policy Stripe Payment Processor United States Stripe's Privacy Policy Law enforcement agencies or government agencies. We only share information if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or SignEasyNow Services; or to detect, prevent, or otherwise address fraud, security or technical issues.

How we store and secure information we collect

Information storage and security We use technical measures to secure your data. Data exchanged with the website is transmitted over SSL. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. How long we keep information Account and Payment Information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. User Files: All user-uploaded files as well as the processed output files will be permanently deleted after upload or processing respectively. We store the files for the sole purpose of giving you enough time to process and download them. No backups are made of these files. We don’t access your files without your explicit permission. User Public Shared Files: You can choose to share processed output files with others, using our "Sharing" features (such as sharing them by email or by generating a public link). When a public link is generated for a shared file, we make a copy of the file and store it for the lifetime of the shared link. Anyone who has the shared link can access the shared files. The access link and the shared files will be permanently deleted automatically, 7 days after being shared. Files shared with Support: You can choose to share files with SignEasyNow Support, via the website, via email or other communication channels. We store a copy of these files for the sole purpose of troubleshooting application errors and delete them after an unspecified period of time. How we transfer information we collect internationally SignEasyNow is a worldwide service. By using our products or services, you authorize us to transfer and store your information outside of your home country, including to the Netherlands, for the purposes described in this policy. The privacy protections and the rights of authorities to access your personal information in such countries may not be equivalent to those in your home country. How to access and control your information You have options in relation to the information that we have about you described below. To exercise these options, please contact us. If you're an EEA user, you can: Access the information we hold about you. We'll usually share this with you within 30 days of you asking us for it. Have your information corrected or deleted. You can update your information in your settings. If you have problems updating the information or if you would like us to delete it, contact us. Object to us processing your information. You can ask us to stop using your information. We only send you marketing material if you've agreed to it, but if you'd rather we don't, you can easily unsubscribe at any time. Turn off cookie controls. Relevant browser-based cookie controls are described in our Cookies & Tracking Notice. Have the information you provided to us sent to another organization, where we hold this information with your consent or for the performance of a contract with you, where it's technically feasible. Complain to a regulator. If you're based in the EEA and think that we haven't complied with data protection laws, you have a right to lodge a complaint with the Data Protection Commission in Netherlands or with your local supervisory authority. Our policy towards children Children under 16 are not allowed to use SignEasyNow Services. If you are based in the EEA you may only use SignEasyNow Services if you are over the age at which you can provide consent to data processing under the laws of your country or if verifiable parental consent for your use of SignEasyNow Services has been provided to us. If you are a parent and you learn that your child is using SignEasyNow Services and you don't want them to, please contact us. Contact Us The data controller you should contact is Digital Mountain Group, a U.S. based Delaware company. You can also contact us at alex@signeasynow.com